Terms and Conditions Of Sale ("Sales Terms")
Effective as of January, 2025
These Terms and Conditions establish the conditions for the sale made between any individual wishing to make a purchase Products from ULESTAFICAZ - UNIPESSOAL LDA, a company registered in Portugal under Registration 517550687, whose registered address is Campo Grande N 28 7 С, 1700-093 Lisboa, Portugal ("ULESTAFICAZ - UNIPESSOAL LDA", "we" or "us" as the context may require).
About These Terms and Conditions
These Terms and Conditions (including our Privacy Policy referred to in Section 11 below) apply to purchases made in the Online Store and/ or in the mobile application. We may change these Terms and Conditions from time to time. We will state the effective date above. Any changes to the Terms and Conditions will apply to orders placed on or after the effective date.
BY PLACING AN ORDER FOR PRODUCT(S) YOU AGREE TO BE BOUND BY AND ACCEPT THESE TERMS AND CONDITIONS.
Placing an Order.
Please note that orders can only be placed by the individuals or private entrepreneurs. Therefore, we will not accept orders placed by companies, associations, or any other kind of legal entity.
To be able to buy Product(s) you have to:
provide your name and address, phone number, email address, payment details and other required information;
be at least 18 years of age;
In case you created an account with a personal user identification and password, keep your password protected at all times and do not disclose it to anyone else as you are personally responsible for each purchase made using your user identification and password.
Order Processing and Contract conclusion
You agree that your order is an offer to buy the Product(s) listed in your order under these Terms and Conditions. All orders must then be accepted by us. We may choose not to accept orders in our sole discretion and notably abnormal orders, orders which we suspect are not placed in good faith or orders which have not been placed by individuals.
We are not required to provide a reason for declining to accept any order, though may do so in our sole discretion.
Conclusion of the contract will take place the moment you receive the order confirmation email. The order confirmation email is your proof of purchase, please store it as we will not archive your contract.
Delivery
Upon successful completion of the purchase process, the Access to the Software as a Service (SaaS) and subscription products will be provided electronically. Customers will receive access to the purchased services via the email address provided during the checkout process or through their account on our website. No physical delivery will occur.
Access Activation
Access and/or subscription Activation is considered complete when access credentials are provided, and the service is made available to the customer. The timeframe for access will typically occur immediately following payment confirmation, but delivery times may vary depending on the nature of the product and payment processing delays.
Delivery Location
Access to our services are delivered electronically and accessible via our website or applicable platforms globally, subject to any legal or technical restrictions in the customer's region. Certain services may be restricted or unavailable in specific jurisdictions.
Subscription Terms
If you have purchased a subscription, your subscription will begin as soon as your initial payment is processed. For ongoing services, access will continue throughout the duration of your subscription term unless terminated in accordance with our Cancellation Policy.
Technical Requirements
To access and use our services, customers must meet certain technical requirements, including but not limited to internet connectivity, compatible devices, and updated software. We are not responsible for any delays or issues caused by failure to meet these technical requirements.
Delivery Issues
In case of any issues with access to the service or any delays in receiving your subscription or SaaS access, please contact our customer support team at [Insert Contact Information]. We will work to resolve the issue promptly.
Payment
We currently accept Visa, MasterCard and Bank Transfer.
Please note that all orders are required to pay in full in advance as instant payment online including pre-order items. Payment will be charged in EURO. However, please note that if you are using a foreign credit/ debit card to make a purchase in Euro from our site, your bank may charge you some extra fees which you are responsible for as we will only receive the original amount of the order from you regardless. All payments will be settled in the EUROS. We reserve the right to cancel in the case of payment not fully received.
For customers who choose to pay by credit card or debit card, please make sure correct CVC/CCV is provided during checkout. For new customers who wish to have their orders shipped to an unconfirmed address, we might require to ask for proof of address/identity before we can process your order.
If you are shipping to an address other than your billing address, additional verification may be required by our Customer Protection department. Please note that ULESTAFICAZ reserves the right to deny the request to ship to an address other than the billing address.
Subject to the payment method, delivery details and other factors, we may ask for proof of payment/address/identify of customer before we continue processing the order. Further identification documents may also be requested for new buyers with a high amount of purchase to avoid fraud issues. Should you have any questions, please contact us.
Cancellation, Return, and Refund Policy
Order Cancellation. You may cancel your order for any product purchased from our web store prior to its dispatch. To cancel an order, please contact our customer support team as soon as possible. Once an order has been dispatched, it cannot be canceled.
Returns and Refunds. Our products are sold with strict policies regarding returns and refunds:
Software Activation: Due to the nature of software products (SaaS), once a product is activated, it becomes non-refundable. Activation of the software is considered as full acceptance of the product, and we will be unable to offer refunds from that point onwards.
Non-Activated Products: For any product that has not yet been activated, you may request a return within 14 days of purchase. Upon approval of the return, a full refund will be issued to the original payment method.
Activated and used subscriptions and/or digital products are not eligible for return.
Process for Returns and Refunds To initiate a return, please contact our customer support with your order details. Upon confirmation that the product has not been activated, we will process the return and refund within 10 business days. Any refund will be issued in the same form of payment used for the purchase.
Final Sale All sales of activated software are final. No returns or refunds will be granted once activation has been completed.
By purchasing from our web store, you acknowledge and agree to this Cancellation, Return, and Refund Policy.
Cancellation. You can only cancel your order when the order is still in processing status. Only cancellation requests made by the means of submitting a ticket by email will be acknowledged. We do not acknowledge any cancellation requests by other means , i.e. through call.
Duplicated order. In any event that you find yourself having placed duplicated orders by mistake or due to system/network malfunction, please inform us before the order(s) is/are dispatched and we would cancel the duplicated order for you as per your request.
Fraudulent Order. We have procedures in place to detect any sign of testing or fraudulent orders. All alleged fraudulent orders will be subject to immediate cancellation whereas the respective user/visitor will be banned from our website unconditionally.
Security Check. As part of our effort to protect the interests of both buyer and seller, we may require you to provide further information or documentation to confirm the genuinity of your order. In any event that the aforementioned procedure is not completed within 5 working days after you placed the order, your order will be automatically cancelled.
The Privacy policy available on our website and additional provisions in these Terms and Conditions govern the use of your personal data and our use of cookies. Purchasing of Product(s) in the Online Store requires that you accept the privacy policy and the processing of personal data as described in said Privacy policy.
We will take reasonable care to keep the details of your order and payment secure, but (in the absence of material negligence on our part) we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from the website.
Our Liability
We shall perform our obligations under these Terms and Conditions with reasonable care and skill.
There are certain liabilities that we cannot exclude under applicable law. In particular, nothing in these Terms and Conditions limits our liability for personal injury or death caused by our negligence or our liability for fraud. As stated above in section 10, you have certain rights as a consumer, including legal rights relating to faulty or misdescribed Product(s). Nothing in these Terms and Conditions will affect these legal rights.
We are responsible only for losses that are a natural, foreseeable consequence of our breach of these Terms and Conditions. We shall not be liable if we are prevented or delayed from complying with our obligations by anything that you (or anyone acting on your behalf) does or fails to do or due to events that are beyond our reasonable control.
You should take all reasonable steps and precautions to ensure that the Product(s) you order are suitable for your purposes. You must follow any advice that we give you in relation to Product(s)(including instructions, user guides and/or manuals provided with Product(s)). We do not accept liability for damage to Product(s) that we have supplied where caused by your failure to follow our advice.
We shall not be liable for any losses related to any business of yours such as lost data, lost profits, lost revenues or business interruption.
We shall use our reasonable endeavors to verify the accuracy of information that is used on the Online Store but, subject to applicable law, cannot guarantee that all information will always be accurate and complete. It is possible, for example, that Product images and packaging may not always match Products supplied. If you have any questions or concerns in this regard, please contact us before ordering any Product(s). Also, pricing mistakes may occur from time to time, in which case we may cancel any orders being processed or accepted by us. We will correct errors on our Online Store as soon as possible after becoming aware of them.
PLEASE NOTE THAT THESE TERMS AND CONDITIONS DO NOT AFFECT (AND SHOULD NOT BE READ TO AFFECT) YOUR STATUTORY RIGHTS WHICH CANNOT BE WAIVED OR LIMITED BY CONTRACT.
General
The Online Store may be used only for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the Online Store and any transactions conducted on or through the Online Store.
We make no warranty that the Online Store will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy and/or reliability of the Online Store. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Online Store.
If any provision or provisions of these Terms and Conditions shall be held to be invalid, illegal or unenforceable, that provision shall be enforced to the fullest extent permitted by applicable law, and the validity, legality and enforceability of the remaining provisions shall not in any way be affected or impaired.
In relation to purchases from the Online Store, we will communicate electronically by sending an email or otherwise posting electronically.
Customer Service
Our Customer Service will assist you with any Online Store order related questions. You can contact us via email from Monday to Friday, except on public holidays: [email protected]
Governing law
These Terms and Conditions shall be governed and construed in accordance with the laws of Portugal
